Customer Service II (Tony's Market)

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Company

Tony's Market

Description

Responsible for offering extraordinary customer service Summary of essential job functions Immediately greet all customers and ensure extraordinary customer service Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints. Solicit sale of new or additional services or products by educating customers and offering suggestions. Take customers orders accurately and process according to department policy. Prepare food such as sandwiches, salads, etc. using recipes or following directions. Serve food, beverages, or pastries to customers. Wrap menu item such as meat, sandwiches, and pastries for customer orders. Label items sold using scales or other pricing methods. Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability. Fulfill special orders and requests utilizing all tools provided. Replenish foods in demos and display cases. Abide by safety, health and security rules. Complete specials projects and other duties as assigned Regular and predictable attendance Standard job functions Upholds the 5 guiding principles of the company Support goals and vision of Store Director Consistently presents a professional personal image and uphold the company's uniform policy Maintain safe, clean and well-organized working and shopping environment Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws. Ability to work a flexible schedule including holidays and weekends Knowledge, skills and abilities required Strong interpersonal and verbal communication skills Ability to multitask and use organizational skills Requires limited supervision Disclaimer The above description is intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Listing ID

543837197
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